Job Details
** Marketing Coordinator Hotel and Food & Beverage**
**Job Category****:** Sales Catering and Market **Requisition Number****:** MARKE05003 Showing 1 location **Job Details**
**Description**
Position will be responsible for providing administrative support to the hotel and restaurants Sales and Marketing Department, and for coordination of all aspects and functions related to the marketing of Hilton Waikiki Beach and M.A.C 24/7. You will create, execute and maintain social media and marketing initiatives to promote the hotel and restaurant.
The Marketing Coordinator will also provide administrative support, assist with booking group events at M.A.C.24/7, prospect new revenue opportunities, and creating positive brand engagement and marketing for the F&B Outlets on the property.
Essential Job Duties and Responsibilities:
**Marketing & Social Media tasks:**
* Assist Director of F&B with management of in-house collateral and other marketing projects/research
* Assist with brand management/collateral for the Hotel
* Responsible for sourcing images, posting, managing, responding to all hotel and restaurant social media accounts
* Up to date and detailed knowledge of Facebook, Instagram, Twitter are required.
* Coordinate and execute social media postings and paid social campaigns with assistance of corporate marketing team
* Manage YELP accounts, google my business accounts, OpenTable, Tripadvisor including reading and responding to guest feedback
* Respond as appropriate to inbound website inquiries
* Manage website email database and email blasts
**Administrative Functions:**
* F&B Checkbook coding/input/printing
* Print menus as necessary; M.A.C. 24/7, LBLE, Hang Ten, Room Service, keiki
* Manage outlet menus with Director of F&B
* Maintain information boards for Director of F&B
* Creates weekly snapshot of M.A.C. 24.7 bookings
* Liaison between LBLE artists and the Hotel
* Updates elevator and common area monitors with current F&B information
**Group Bookings:**
* Manage large M.A.C. 24/7 party reservations and special menu requests with Director of F&B
* Oversee M.A.C. 2 Go pre-order functions
* Prospect new business for M.A.C., M.A.C. Private Dining Room and LBLE - $2,500/month revenue goal
**Special Events:**
* Attend occasional off-site special events
* Live Facebook and Instagram posting at special events when appropriate
* Research/network/obtain entry for M.A.C. into new/noteworthy special events
Job Requirements:
**Experience Required:**
Two years of experience performing administrative duties
Minimum 2 years marketing experience, preferably in the Hotel or F&B industry
Prior experience with Social Media required. Must have experience with Social Media channels in a professional setting
Bachelors Degree preferred, or equivalent combination of education and experience.
Relevant military experience in a comparable capacity
Employees may be required to work varying schedules to reflect the business needs of the hotel.
Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to multi-task while meeting deadlines.
Ability to understand guests service needs
**Language skills:**
Strong written communication skills. Ability to read, comprehend and write enticing copy, follow the brand voice, communicate clearly and concisely, and convey the brand in all emails, instructions, correspondence and memos.
Ability to communicate verbally with Guests, management and co-workers.
Ability to effectively present information to associates, management, clients and the public in one-on-one and group situations.
Ability to communicate with professional E-mail etiquette is required
Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.
**Computer skills/experience:**
Excellent computer proficiency and familiarity with social media platforms
Must have at least 2 years computer experience in Microsoft Word, PowerPoint, Publisher and Excel in Windows. Must be able to type 50+ wpm.
Photoshop or similar experience.
**Benefits:**
Medical/Dental/Vision/Pharmacy competitive rates with low co-pay and options for Family and Domestic Partner coverage
Supplemental Insurance Numerous voluntary options
401(k) Company match through well-known provider
Life Insurance coverage for Full-Time benefit eligible team members
Hilton Travel Room discount program
Vacation may use this benefit at the time of request
Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808 ###-#### to let us know the nature of your request.
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