Job Details
Shifts available -
Regular Shift
Sunday - Thursday - 2PM - 10 PM
JOB DESCRIPTION:
- The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
- Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.
RESPONSIBILITIES:
- Experience with using ITIL Change, Incident and Problem management processes.
- Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
- Tackle and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
- Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
- Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
QUALIFICATIONS:
- Minimum of 6 years of related experience in Distributed Application Support.
- Bachelor's degree preferred or equivalent experience.
- Solid Experience in Distributed Application Support.
- Hands on experience in Unix, Linux, Windows, SQL/PLSQL
- Familiarity working with relational databases (DB2, Oracle, Snowflake)
- Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
- Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
- Scheduling Tool experience (CA AutoSys, Control-M)
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend)
- Strong problem-solving skills with the ability to think creatively.
- Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Mainframe scheduling (Job abends, Predecessor/Successor).