Job Details
Job Description
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall department cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
Provide a positive representation of Handy Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Solicit customers to open an Ace Rewards card
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the department.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the department.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the department.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Education/Training
High School or GED equivalent.
Experience
Formal retail experience preferred.
Knowledge on Basic and Commercial Electricity, Electrical Fixtures, Bulb & Batteries, and Electrical Accessories
Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.
Requirements
Store is open Monday through Saturday 8:00am until 6:00pm.