Job Summary
The IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the deployment, training and administration of end user devices, including computers, peripheral hardware, desk phones, cell phones, iPads, etc. This will involve the timely replacement and resale or lease return of assets. This position will work with vendors to troubleshoot specific issues and communicating to management when issues arise that either affect or have the potential to affect larger numbers of users. This position will also assist in the backup/DR functions as necessary for the site and work with other members of IT when needed to assist in system updates or new implementations.
Job Details/Responsibilities
Knowledge, Skills and Abilities (KSA)
Qualifications/ Background Experiences
Terumo Medical Corporation
06/01/2024
Southaven,MS