Job Details
DOD Security Clearance Level REQUIRED: Active Secret
HOW OUR SENIOR IT CHANGE MANAGER WILL MAKE AN IMPACT:
The Senior IT Change Manager is responsible for all aspects of the Office of the Chief Information Officer (OCIO) Change Management IAW the ITIL 4 framework. The Change Manager performs the day-to-day management of the change process, ensuring all process activities are correctly performed, including:
- Reviews and assesses all change requests (CRQs) for accuracy and ensures risk, impact, and business benefit analyses are contained in CRQ documentation.
- Convenes and chairs Technical Review Board (TRB) meetings, compiles agendas, and records technical SME input on whether changes should be implemented.
- Manages change calendar to prevent any conflicting change activities.
- Convenes and chairs Change Approval Board (CAB) meetings and coordinates the presentation of TRB-reviewed changes to government approvers.
- Submits low-risk, repeatable changes to the CAB for approval as standard changes, maintains the Standard Change Register, and authorizes and schedules standard changes.
- Coordinates the review of any emergency or directed change.
- Conducts post-implementation review (PIR) to ensure change outcomes are documented.
- Works with the Change Management Process Owner to ensure the implementation of reporting using Key Performance Indicators (KPIs).
- Trains all personnel who may submit CRQs for JVE configuration changes.
- Documents, maintains, operates, and continuously improves F-35 JPO OCIO Change Management process IAW the ITIL 4 framework.
WHAT YOU LL NEED TO SUCCEED (REQUIRED):
- Security Clearance Level: Active Secret
- Required Experience:
- Six years of experience directly related to computer systems analysis experience, including 3 - 5 years with BMC Helix Change Management.
- Four years of concurrent experience managing Change Requests to ensure they follow the approved ITIL process customer SOPs and are correctly followed to meet the service SLAs.
- Four years of concurrent experience with an ITSM tool (i.e., BMC Remedy, ServiceNow, or Cherwell).
- Experience with Change Advisory Boards (CABs), the Request for Change (RFC) process, and instilling a Change Management culture.
- Experience with ITSM-based services.
- Required Certification: ITIL 4 Foundation, additional ITIL 4 intermediate certification preferred
- Education: BS/BA degree. Allowable Substitution: Six years of additional related experience or four years of extra work experience with an AA/AS Degree.
- Work Location: Arlington, VA
- US Citizenship Required
PAY RANGE WILL BE COMMENSURATE WITH EXPERIENCE, EDUCATION AND CERTIFICATIONS. Base Salary in this posting is a representation of the low end of the range.