Job Details
**Inside Sales Representative, Distribution Channel**
**Location:** Nashville, TN, US ****Job Purpose****
The Inside Sales Representative will be responsible for selling and supporting the segment and associated end-users accounts. This individual will also develop phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and through establishing business relationships with existing and potential customers. This role will specifically drive sales through the distribution channel.
* Collaborate with local sales teams and management to determine necessary strategic sales approaches within specific markets
* Maintain and expand the customer relationship database (CRM) of current and future prospects. All communication, customer data and sales activity to be captured within database
* Manage interaction and commercial relationships with third party distributor networks
* Manage Global lead generation by qualifying leads for Inside or Outside sales opportunities
* Manage cold-call prospects that are generated by external sources of lead. Emphasize product/service features/benefits, and overall program terms. Overcome objections and ensure follow-up by passing leads to sales teams with task generation tracking within our CRM system. Measure and track follow-up
* Set up and deliver sales/marketing messages through telephone and/or online methods to customers to improve their knowledge of products/offerings
* Seek opportunities to cross-sell and/or up-sell situations to gain sales commitments
* Be the conduit into the sales teams to manage any customer issue that cannot be solved via phone or online communication method. Track and close out tasks to completion
* Coordinate customer training as necessary
* Assist sales team in managing market intelligence through external data and/or field supplied data to validate market dynamics. Capture data in customer relationship management (CRM) database
****Education and Experience****
* Bachelors Degree or equivalent of 7 years commercial experience
* 3 years commercial or customer interfacing experience. Experience with supply chain logistics and distribution channels preferred
* Customer service orientation and leadership/influencing skills
* Ability to navigate effectively in a changing environment where competing priorities require flexibility and agility
* Ability to effectively communicate and cooperate with all departments within the organization
* Excellent written and verbal communication skills
* Detail oriented, highly motivated, and enjoy being challenged
* Proficient with Microsoft Office required. Experience using Customer Relationship Manager (CRM) software preferred