Job Details
This is an exciting opportunity to join our dynamic team in Columbus, OH, for a six-month duration. If you meet the qualifications and are eager to contribute your skills in a fast-paced, customer-centric environment, we encourage you to apply.
Job Opportunity: Customer Support/Account Representative
Location: Columbus, OH
Duration: 6 months
Pay Rate: $19.17/hour
Responsibilities:
- Communicate effectively with customers through phone, email, and chat channels.
- Provide comprehensive and informed responses to inquiries regarding product details, pricing, and availability.
- Collaborate with internal departments to ensure prompt and satisfactory resolution of customer issues.
- Conduct accurate data entry across various platforms to maintain records and facilitate processes.
Qualifications:
- 1-3 years of relevant work experience demonstrating proficiency in customer support/account management roles.
- Exceptional phone etiquette with strong verbal, written, and interpersonal communication skills.
- Ability to manage multiple tasks concurrently, demonstrating strong organizational and prioritization abilities.
Preferred Qualifications:
- College Degree: Completion of an Associate's or Bachelor's degree program.
- Previous Contact Center Experience in Finance: Prior experience in a finance-related contact center environment.