Job Details
Multnomah Athletic Club is more than Portland's most legendary hub of sports and socializing. It's like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, full massage and physical therapy offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC's 600,000 square feet of recreational possibilities.
Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more.
Join the Multnomah Athletic Club (MAC) as a Fitness Member Services Attendant and become an integral part of our team dedicated to empowering members on their health journeys.
This is a full-time, fully on-site position for the 2:15 pm - 10:45 pm shift, Monday through Friday.
The Role
As a Fitness Member Services Attendant, you'll be at the forefront of enhancing our members' fitness journeys. You'll provide invaluable support and guidance, helping members navigate equipment and perfect their workouts. You'll play a key role in creating a safe and welcoming environment by managing daily operations, responding to emergencies, and ensuring that our facilities shine.
What You'll Do
- Member Assistance: Provide support to members with fitness-related questions and guide them on the proper use of fitness equipment. Assist with spotting exercises and connecting members to other departments.
- Operations and Safety: Open and close fitness spaces, ensuring proper setup and organization of equipment, towels, and cleaning supplies. Serve as a first responder during medical emergencies and assist the Manager on Duty (MOD) as needed.
- Customer Service: Utilize problem-solving skills to enhance departmental performance and collaborate with fellow Fitness Attendants to deliver an exceptional member experience. Attend all required in-services and training sessions.
- Facility Maintenance: Evaluate and maintain fitness areas, programs, and equipment. Set up, maintain, and organize fitness equipment and supplies.
- Professional Development: Attend monthly in-services and staff meetings. Share process improvement suggestions based on your role experience.
- Additional Duties: Take accountability for incident reports and perform other tasks as assigned.
What You'll Bring
- Certifications: CPR, First Aid, and AED certification or willingness to obtain within 90 days of hire.
- Preferred: Personal Training certification (ACSM, NASM, NSCA, ACE) and at least 1 year of customer service or fitness industry experience.
- Organizational Skills: Strong multitasking, time management, and prioritization skills.
- Interpersonal & Customer Service Skills: Excellent verbal and written communication skills, exceptional customer service and decision-making abilities.
- Physical Abilities: Ability to fulfill the physical requirements of the job including, but not limited to, lifting over 20 lbs., able to remain in a stationary position 50%-100% of the shift, and move about the area 50%-100% of the shift.
What You'll Gain
At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:
- Comprehensive Benefits: Medical, dental, and vision insurance for full-time employees.
- Club Access: Free access to club facilities, including exercise rooms, classes, climbing gyms, and pools.
- Convenience: Free parking and discounted public transportation passes.
- Retirement: 401(k) program with employer match (21 and older).
- Well-being: Access to the Employee Assistance Program (EAP) and Headspace wellness app.
- Perks: Discounts on club services and meals.
If you are passionate about fitness, exceptional customer service, and making a positive impact, we invite you to apply and be part of our vibrant team!
The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Other details - Job Family New Job Family
- Pay Type Hourly
- Travel Required No
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