Job Details
Searching for today's best Injection Molding Service Engineer to join our company as Part Engineer Coordinator.
We are seeking a highly motivated fast learner to provide quotes and process orders for our growing team of outside service engineers and organize and promote our Parts / Service business to our customers.
Specific responsibilities include:
Provide customer quotes and process and confirm customer orders via phone, fax and email accurately and in a timely manner.
Update and notify our service engineers schedule to our team and customers. Prioritize orders by customer's situation, and work with engineers to meet their demands.
Taking a general service / parts inquiry phone call from customers and providing an answer, or navigating the calls to applicable contact persons.
Maintain and plan inventory of parts, and components.
Keep parts department (and all resources used to support parts department) clean, orderly and in good working condition
Work with customers to identify parts via manuals, database, and our factory intranet. Additional assistance may be required through our service engineers.
Assist customers with all inquiries (ie ship dates, tracking info, etc). Follow up with customers on delivery delays.
Create and process Purchase Order and Sales Order for customers. Monitor orders through shipping process for prompt delivery to customer.
Assume responsibility for other related duties as required or assigned.
New Grad is welcome.
3+ years at an injection molding machinery company or plastic injection molding
company as a service engineer with proven success are preferred, but not required.