Job Details
Overview
The Operations Technician II require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.
Responsibilities
- Provides quality internal and external customer service surrounding the Company values.
- Assemble/build hardware to meet client/service order specifications.
- Test in-stock hardware to determine functional status.
- Run diagnostic suites on Dell, Sun and HP servers.
- Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services.
- Assist in the installation, racking, and cabling of equipment.
- Run, terminate, and test cables.
- Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
- Equipment monitoring.
- General understanding of TCP/IP principles.
- User level experience with at least one server Operating System.
- Provide remote hands and eyes support for customer issues/concerns.
- Hardware setup and troubleshooting skills.
- Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.
- Ability to react to alarms and escalate all issues.
- Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
- Be available to work shifts as needed and asked.
- Others as assigned.
Qualifications
- High School degree and/or Associates degree, or equivalent experience
- Ability to make decisions with strong processing skills.
- Strong written and verbal communication skills; must communicate effectively and in a professional manner.
- Able to handle multiple tasks, manage priorities, and remain professional at all times.
- Adequate professional experience and knowledge to perform Job Responsibilities.
- Excellent verbal, written, and interpersonal skills.
- Ability to prioritize and organize effectively.
- Ability to work on multiple projects simultaneously.
- Ability to work both independently and with others.
Preferred Experience
- Prior experience particularly in the data center industry
- Associate's degree or equivalent experience and three years working experience in a customer service/help desk environment; or Bachelor's degree