Job Details
About the Job:
Our fast-growing e-commerce business is seeking a highly organized and detail-oriented E-commerce Operations Manager to join our team. In this role, you will play a crucial part in supporting our growth via our Site Experience across our many (and growing) brands.
If you are a creative, process, and data-driven E-commerce and Site Experience professional with a passion for developing innovative strategies to connect with consumers, we encourage you to apply. We offer a competitive salary, benefits package, and a dynamic work environment. Join our team and help us shape and grow our brand presence in the digital space.
Responsibilities:
- Oversees daily website operations including ongoing software development, dev team planning and releases, campaign execution, site performance, testing, and support.
- Oversees the requirement gathering and execution of the development team to enhance and maintain our web presences.
- Maintains site messaging, creative, and value props aligned with current campaigns and events
- Cross-functional partnership with Creative and Marketing team(s).
- Assists assigning priority levels for development projects and dev tickets, manages follow-up
- communication and deadlines, and manages pre- and post-launch quality assurance testing.
- Champions optimization of the Customer Experience on web across our brands
- Troubleshoots site performance and usability problems/concerns, manages resolutions, and communicates results.
- Ideates, manages, and launches Conversion Rate Optimization process and tasks
- Supports A/B testing efforts to optimize user experiences
- Manages a daily quality assurance site check process using custom procedures and third-party solutions to ensure that marketing and commerce execution meet plan and performance standards and expectations.
- Identifies and triages operational and functional problems, informs leadership promptly, notifies the appropriate resources, provides regular status updates, and ensures that timely resolutions are achieved.
- Enforces established E-commerce site health metrics and KPIs
- Develops and maintains key E-commerce processes into Standard Operating Procedure documents.
- Leverages session replay technology to identify friction points and enhancement opportunities to improve consumer engagement, satisfaction, and conversion rates.
- Manages the App Stack for our Shopify+ storefronts
- Participates in the E-commerce roadmap planning process to help identify opportunities and emerging trends.
- Launches new brand site experiences.
- Maintains awareness of industry trends, technologies, and best practices to implement relevant strategies to increase revenue and profitability.
- Any other duties or responsibilities as assigned by the Supervisor.
Qualifications:
- Experience with Shopify+ and/or other E-commerce platforms
- Experience in the DTC space
- Ability to manage multiple projects and prioritize tasks effectively
- Ability to work in a fast-paced environment and adapt to changes quickly
- Strong organizational skills, attention to detail, interpersonal, and leadership skills.
- Proven supervisory and management experience
- Proven ability to work effectively and efficiently independently.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to work effectively with cross-functional partners.
Reporting:
- If you are a dedicated and organized individual with a passion for contributing to a fast-paced e-commerce environment, we invite you to apply for this exciting position. Join us in shaping the future of our dynamic and growing business.
- This position will report to the Marketing department and directly into the Chief Strategy Officer.
Schedule:
- 8-hour shift In Office
- Monday to Friday Work Location: 1405 Poinsettia Dr, Delray Beach, FL 33444
Benefits:
- Health Insurance
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance