Job Details
Job Title: Customer Service Specialist Location: Burnaby, British Columbia, CA, V5J 5M4 Bellingham, WA, US, 98226 Spokane Valley, WA, US, 99216 Suwanee, GA, US, 30024
Job Description: EnerSys is a leading power and energy solutions provider for the Information and Communications Technology (ICT) industry. Our products help power the necessities of modern wired and wireless communication infrastructure, including wireless cell sites, 5G small cells, Internet of Things (IoT), and switching centers. Our portfolio includes renewable energy products, DC and AC power systems, power distribution systems, and energy storage in the form of industrial batteries, employing advanced lithium electrochemistry technologies.
As power conversion and power management experts, we provide solutions to our customers challenges and problems. From individual modules to full turn-key system solutions, we provide our customers with the advice and support needed at all level of the organization. We cherish the integral relationship critical to success of our clients who range from Mobile Network Operators to major telecom and cable providers to data center operators.
Our Burnaby, British Columbia, facility is the Center of Excellence for our power system design and ICT application development. Regional headquarters are in Canada, USA, Europe and Asia, with worldwide headquarters located in Reading, PA, USA.
EnerSys is truly a Global Company, with over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. EnerSys is the power/full solution with sales and service locations throughout the world. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.
****Job Purpose****
Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.
****Essential Duties and Responsibilities****
* Communicate effectively via telephone, email, and mail.
* Process domestic and international sales orders ensuring accuracy of the information provided and initiating communication necessary to guarantee customer satisfaction.
* Provide total support to field locations and manufacturing facilities on inquiries in order to obtain resolution of issues and have the ability to understand manufacturing process, production planning, sales, and financial effort.
* Liaise with accounts department in relation to customers with credit or invoice issues.
* Process all warranty claims and advise customer of outcomes.
* Liaise with the Purchasing Officer / Logistics Coordinator in regards to ordering stock.
* Coordinate with the Sales team on informing the Customer when delivery dates will not be met.
* Prepare shipping documents including detailing agreed onsite loading requirements.
* Prepare invoices for each product shipment.
* This position has no supervisory responsibilities
* Perform other duties as assigned.
****Qualifications****
**Minimum Qualifications**
* High school diploma or equivalent.
* 1-3 years account/customer service experience in a fast-paced office environment.
* Competent computer skills in Microsoft Office
* Excellent customer service skills and have an outstanding phone manner.
* Fluent in the local language to a very high standard and possess strong communication skills, as liaison with customers and internal stakeholders, is a large focus within the job
* Well organized and possess a high level of administration ability to effectively manage the complexity and order volumes.
* Proficient in using ERP/MRP enterprise software packages.
**Preferred Qualifications**
* Bachelors Degree in business or related field
****General Job Requirements****
* This position will work in an office setting, expect minimal physical demands.
* Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/M/F/Vets/Disabled