Job Details
** Market Attendant**
Location: Napa, CA, US
Property Name: Dolce Silverado Req Id: 13540
**Job Summary**
The Gift Shop Cashier is responsible for greeting members and guests, answering telephones, processing sales transactions and receiving, tagging and controlling inventory, servicing light Food & Beverage needs and maintaining presentation and cleanliness.
**Education & Experience**
* High school diploma or equivalent
* 2 years retail experience preferred
* Must be proficient with computers and POS systems.
**Physical Requirements**
* Flexible and long hours sometimes required.
* Light work Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
**General Requirements**
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings, as designated by manager or supervisor.
* Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
**Fundamental Requirements**
* Employee must at all times be attentive, friendly, helpful, and courteous to all guests, manages, and fellow employees.
* Greet and welcome all guests and members.
* Process transactions for all purchases.
* Be knowledgeable about and provides basic product information for guests and members.
* Assist the sales effort by providing information and communicating potential guest/member needs to food and beverage manager.
* Handle all administrative functions including maintaining inventories, answering telephones, and processing of special orders, shipping requests and gift certificates.
* Receive, tag and place new merchandise on floor.
* Ensure shop is prepared for proper opening and closing each day.
* Assist in setting up and maintain the cleanliness and orderliness of displays.
* Assist with quarterly inventory as needed.
* Assist in preparing amenity gifts as necessary.
* Ensure overall guest satisfaction.
* Performing other duties as assigned.