Job Details
Summary:
The Housekeeping Supervisor is responsible for helping the coordination and supervision of the hotel's housekeeping department in the hotel's continuing effort to deliver outstanding guest service.
Essential Job Functions:
- Manage and provide support to all housekeeping house and room attendants.
- Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public space areas, lounges, meeting rooms, etc.
- Inspect all guest rooms as assigned and coach attendants of any deficiencies found in the room
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Ensure staff receives proper training for each position, including safety training and standard operating procedures
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication programs and Safety Data Sheets
- Resolve guest concerns
- Assign attendants' carts/signs board in the morning and the afternoon
- Inspect guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
- Coach attendants on any discrepancies in their areas.
- Assist in the oversight of the laundry operation to ensure productivity standards are met, safety procedures are followed and the company assets are maintained and protected.
- Ensure constant communication and coordination between housekeeping and laundry vendors.
- Ensure that all team members are adhering to all safety and security procedures including entering of guest rooms (both team member and guest requests to open guest room doors), master key protection, work space safety, reporting lost or damaged hotel property, fire safety and reporting suspicious situations.
- Work collaboratively with other departments, such as Front Desk and the Facilities departments.
- Work closely with the Front Office regarding room stock and availability via phone or in person
- Submit maintenance reports/requests to the Facilities department and follow up for completion.
- As needed, compile and report accurate guest-room status to the Front Office team and ensure that corrective action is taken.
- Assist in management coverage for Director, Manager, Front Office Supervisor their absences.
- Check the appearance of all team members to ensure compliance with standards of appearance.
- Provide training and guidance on all company policy and procedures.
- Assist attendants in securing all supplies and tools necessary for the completion of their jobs and be ready to step in and support them as needed to ensure efficient operation.
- Contribute to a fun, positive work environment for the Housekeeping Team.
- Builds strong rapport with support departments
- Consistently offers professional, engaging and friendly service
- Comply with quality assurance expectations, standards and hotel rating guidelines.
- Other duties as assigned
Qualifications:- Minimum 1 to 2 years in a housekeeping leadership role preferred.
- Proficient in hotel management systems.
- Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, PMS, and Financial Data), procedures and regulatory requirements.
- Most possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members in English.
- Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment.
- Must possess strong leadership, prioritization, and planning skills, demonstrating the ability to handle and prioritize multiple tasks.
- Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
Physical and Mental Demands:- Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally move and lift up to 50 pounds.
- Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
- Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 50lbs, twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
- Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
- Ability to successfully fulfill the pre-employment process
- Ability to obtain and maintain all necessary licensing
- Must be able to work flexible shifts and days, including weekends, holidays and special events/promotions.
- Must be able to work in a smoking environment