We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Responsibilities:Handle customer complaints as necessaryGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationPerform regular bookkeeping duties: make sure hotel guest information is current and correctAnswer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsConnect with the housekeeping department to ensure guest accommodations are readyQualifications:Comfortable taking telephone calls and mitigating stressful situations1+ year of hotel industry experience or related job preferredHigh school diploma, GED, or equivalentWorking knowledge of Microsoft Office and reservation management systemsExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsAbout Company:Q&C Hotel Bar New Orleans Autograph Collection is part of the Marriott Brand of Hotels as an Autograph Collection Property.*This property is a franchise property managed by Encore Hospitality.
Q&C Hotel Bar New Orleans Autograph Collection
05/18/2024
New Orleans,LA