Job Details
Equipment Service Coordinator Come join the industrys leading manufacturer and distributor of floor coatings and cleaning solutions Hillyard Inc is currently taking applications for Equipment Service Coordinator for our Cleaning Equipment Service Team here in either Kansas City or Springfield MO We are seeking a professional who would serve as a front line position providing our customers to service solutions that will help them maintain proper and safe operating cleaning equipment Responsibilities Entering Customer Service Calls in the Company System for Dispatch & Communicate with Service TechniciansMonitor Repair Status for Machine CompletionMonitor Open Service OrdersReview and Assist Technicians with Service Repair EstimatesCommunicate Directly with the Customer & Service Team Leadership regarding Customer RepairsAssist in scheduling of Programmed Maintenance AgreementsPosition requirements Experience in an interactive customer service environment is a plusAbility to interact professionally with technicians and service team associatesDispatching and direct customer interfacing as well as experience in a parts ordering environmentAbility to handle multiple tasks productively while maintaining attention to detailStrong follow up and problem solving skillsExcellent verbal communication and listening skillsTo assure success of the facility a strong service leadership team is in place to deliver the best opportunity to succeed for all service personnel while creating the best customer experience in the industry Hillyard is a family owned company founded in 1907 Our continued growth and expansion across the country is the result of our ongoing commitment to providing key resources that help our customers achieve clean safe and healthy facilities at the lowest total cost Whats in it for You Exceptional training to ensure you have a solid foundation for successCompetitive salary and bonus programIndustry leading 401K and profit sharing programExcellent medical vision dental plans and paid time off programsPaid HolidaysPaid Vacation and Personal TimeMonday through Friday work weekGetting Started We believe Hillyard Team Members are our most valuable assets and we continue to invest in our people If youre ready for a rewarding career with a stable growing company we encourage you to apply Click here to find out more about this opportunity and how to become a Hillyard Team Member Click hereto view a full position description Hillyard is an equal opportunity employer All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law CB