Job Details
About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at www.xtendhealthcare.net
THIS POSITION RESIDES IN HAWAII. REMOTE POSITION
NEED TO TRAVEL OCCASIONALLY TO KAILUA-KONA, HAWAII.
Xtend Healthcare is looking for a Supervisor, Patient Business Services. This position will be responsible for leading a team of professionals that provide business office functions for the hospital and its clinics.
Areas of responsibility include:
- Overseeing Patient Access and Registration, Scheduling, cash posting, cashiering, reconciliation management of the business office
- Overseeing financial counseling, charity care, self-pay monitoring, collection agency management/referrals
- Overseeing customer call center for patients inquiries, payments, and general assistance
- Overseeing correspondence (mail) management (scanning)
- Performs special projects for Leadership and/or the Client
JOB SUMMARY:
Project Work:
- Assigning and managing workflow.
- Reviews staff audit reports and summaries to ensure accuracy.
- Acts as a back up to staff for clients as needed.
Personnel Management:
- Staffing, orientation, and training.
- Leading staff on completion of daily work tasks.
- Evaluating performance and carrying out improvement activities.
- Holds team meetings and attends all departmental management meetings.
- Manages team members to Xtend policies and procedures.
Customer Service:
- Client liaison to communicate account inquiries, escalated matters, tends and industry news.
- Manages patient satisfaction regarding patient registration process.
- Assures accuracy and patient satisfaction for scheduling.
Analysis/Reporting:
- Identifies trends and reports to Project Leaders.
- Identifies educational webinars/documentation for staff.
- Identifies staff who do not meet productivity standards weekly.
- Using reporting to identify gaps and making continuous improvements.
Miscellaneous Tasks:
- Completion of staff productivity and scoring where applicable.
- Completion/Approval of Workday time-keeping reports daily and bi-weekly.
- Completion of random reports/tasks needed by Project Manager/Director/AVP
MINMIMUM REQUIREMENTS:
- High school diploma
- Previous Management experience minimum of one year (additional equivalent education above the required minimum may substitute for the required level of experience)
- Registration experience
- EPIC experience
- Working Excel and Microsoft Office products knowledge
- Be able to manage a 7 day/week staff
PREFERRED QUALIFICATIONS:
- An understanding of healthcare billing practices and compliant claims preparation for both governmental and commercial payers.
- Experience with banking, reconciliation, accounting, and general business office operations a plus.
- Revenue Cycle Certifications: The following are recognized professional certifications: Certified Professional Account Representative (CPAR), Certified Revenue Cycle Representative (CRCR) or Certified Professional Biller (CPB).
- Strong written and verbal communication skills
- Detail oriented and strong organizational skills
- Business writing skills
- Ability to manage confidential and sensitive information
- Strong planning, problem-solving and analytical skills
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.