Job Details
We are looking for an Application side/Software Support professional for our growing company! This support specialist will also be testing and document new versions of software releases.
This is not a Desktop or Help Desk role, we need someone experienced with software support using SQL and ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis on the application side.
You will need to track detailed information about each customer's service or support request and to document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication to our customers and other team members is essential to be successful. Some of the technology you will work with includes SQL, Oracle, JIRA, Outlook and Teams or Webex.
Requirements:
Minimum 1 year of experience supporting software applications with experience in one of the following: SQL, Oracle, or Crystal Reports
Specialized experience working with database driven applications and business driven customization in a Software application environment (not Help Desk nor Desktop)
Open to coming onsite to learn and collaborate at least 1 day per week
We will consider a junior level candidate Degree in Computer Science preferred
Previous work experience using ticketing (Jira, ServiceNow, Zendesk, etc) preferred
Excellent verbal and written communication skills
Strong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolution
Ability to write and communicate technical problems with software developers and internal personnel as needed
Strong attention to detail Strong customer service-oriented phone skills