Job Details
Notice of Job Opening
POSTING DATE:
5/30/2024
POSITION:
148083 IT MANAGER II ( SolveIT Manager )
DEPARTMENT:
ITT- Information Technology
APPLICATION CLOSING DATE:
6/13/2024
Classification Code AM56 / Slot 0000
For ALL Faculty Positions - An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.
For Staff Positions - If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.
***International transcripts must be evaluated through World Education Services***
If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.
Please feel free to submit any electronic documents with your on-line application as an attachment.
ANTICIPATED SALARY RANGE:
SC Pay Band 08 $66,892 - $95,327 -$123,763
HOURS:
Normally scheduled GTC hours
CAMPUS:
Thomas E. Barton Campus
GENERAL RESPONSIBILITIES
In this challenging role, you will be supporting the ITT- Information Technology department at Greenville Technical College.
Greenville Technical College (GTC) is a dynamic and innovative institution committed to delivering high-quality education and support services to our students and staff. The Office of Information Technology (OIT) plays a crucial role in achieving our mission by providing exceptional technology support and training through our newly established SolveIT team.
Responsibilities:
- Manage and Design Helpdesk Operations (40%)
Oversee and design the helpdesk team structure and workflows to ensure timely and effective resolution of all technology-related inquiries and issues.
Implement continuous improvement strategies for helpdesk operations to enhance service quality and user satisfaction. - Develop and Coordinate Training Programs (20%)
Lead the creation and implementation of comprehensive IT training programs aimed at enhancing the digital literacy of staff and students.
Ensure training programs are aligned with the latest technological trends and organizational needs. - Team Leadership and Development (25%)
Recruit, manage, and develop the SolveIT team, including performance evaluations, staffing, and professionaldevelopment.
Foster a collaborative and high-performance team culture. - Stakeholder Engagement (10%)
Act as the primary point of contact for GTC stakeholders regarding technology support and training needs.
Ensure the alignment of SolveIT services with OIT goals and strategic initiatives. - Other Duties as Assigned (5%)
Exciting Projects for collaboration:- OneCampus ERP Migration: Transition to the Anthology tools ecosystem
- Windows 11 Rollout: Deployment of Windows 11 across the institution, providing support and training to ensure a smooth transition.
- Office365 Transition: Shift to Office365, enhancing collaboration and productivity within the GTC community.
- Lab Computer Refresh: Refreshing of computer labs to provide up-to-date technology resources for students and staff.
Work Environment- Primarily office-based with opportunities for remote work.
- Occasional travel to regional campuses of Greenville Technical College within Greenville County.
- Some US travel for professional development or conferences may be required.
Why Join Us?At GTC, you will be part of a vibrant community that values innovation, collaboration, and continuous learning. As the inaugural SolveIT Manager, you will have the unique opportunity to shape and design the team, processes, and initiatives, making a significant impact on the technology support and training landscape at GTC. This role offers a perfect blend of leadership, creativity, and strategic influence.
Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team! GTC promotes a respectful campus culture that reflects appreciation for diversity and inclusion at all levels. Visit www.gvltec.edu/diversity to learn more.
MINIMUM QUALIFICATIONS- A bachelor's degree in communications, business administration, computer science (information technology), mathematics, statistics; management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.
PREFERRED QUALIFICATIONSBachelor's degree in Information Technology, Computer Science, or a related field, and experience in helpdesk support, IT service management, or a related area. A combination of education and experience may be considered. Experience in helpdesk support, IT service management, or a related area. ITIL v4 Foundation certification (required within 9 months of entry into the position). Strong knowledge of IT support processes and service management frameworks such as ITIL. Demonstrated ability to maintain effective working relationships. Excellent time management and organizational skills. Proficiency in managing IT support teams and resources.
Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.
*Greenville Technical College is a tobacco-free institution*