Job Details
** Supervisory Passport Specialist (Adjudication Manager)**
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**Location**
1 vacancy in the following location:
** Relocation expenses reimbursed**
Yes Relocation expenses may be provided.
** Telework eligible**
No
**Duties**
** Summary**
The incumbent directs and manages the Adjudication operations of the Washington Passport Agency (CA/PPT/WN), in Washington, DC. and serves as a senior member of the management team. Under the overall supervision of the Director, directs the activities of two to four subordinate supervisors that are engaged in the acceptance and adjudication of passport applications.
**Responsibilities**
+ Directs and manages the Adjudication operation within a regional Passport Agency and serves as a senior member of the Agency management team
+ Ensures passport applications are adjudicated correctly and promptly, and that passport applicants receive courteous treatment
+ Monitors and adjusts the work flow or changes work schedules as needed to eliminate backlogs of work or to reduce waiting times of applicants
+ Advises and instructs supervisors and staff on the new laws and policy changes affecting adjudication of passport applications, and ensures compliance **Travel Required**
Occasional travel - May be required.
** Supervisory status**
Yes
** Promotion Potential**
13
**Requirements**
** Conditions of Employment**
+ Incumbent will be subject to random drug testing.
+ New supervisors must successfully complete a 1 year probationary period.
+ Must be able to obtain and maintain a Top Secret security clearance.
+ This is a supervisory position.
+ U.S. Citizenship is required.
+ Mobility Agreement Required.
+ One year probationary period, unless excepted by regulation. ** Qualifications**
Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
**NOTE:** Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
**Time-In-Grade Requirements:** Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.
**In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:**
+ Ability to assign, review, and supervise the work of others;
+ Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
+ Ability to adjust to change, work pressures, or difficult situations without undue stress;
+ Willingness to consider new ideas or divergent points of view; and
+ Capacity to "see the job through." **Education**
See the qualifications section of this vacancy announcement for education requirements, if applicable.
**Additional information**
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) ###-#### or ...@state.gov.
If eligible, applicants to this announcement may be referred to other positions in other Bureaus/Offices in the Department.
** How You Will Be Evaluated**
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
+ **Knowledge of formats and security features of vital records to enable the prompt verification of supporting documentation**
+ **Knowledge of the statutes, rules, and regulations that govern the examination and adjudication of passport applications**
+ **Ability to identify inconsistencies in information / applications**
+ **Ability to provide assistance and on-the-job training to passport specialists**
+ **Ability to apply sound supervisory and management practices**
+ **Skill in interacting effectively with others at all levels within the organization** Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click .
Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority. If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.
Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
**To preview questions please .** **Background checks and security clearance**
**Security clearance**
**Drug test required**
Yes
**Position sensitivity and risk**
**Trust determination process**
All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume - your resume or any other written format you choose should contain the required information as specified in the How You Will Be Evaluated section. Insufficient information will result in an ineligible rating.
2. A completed online job specific self-assessment questionnaire through the Departments automated system Gateway to State.
3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.
5. Current eligible DOS employees (per 3 FAM 2315) including non-competitive appli