Job Details
IT Service Manager Job Details Level Management Job Location Scott Air Force Base - Scott AFB, IL Position Type Full Time Education Level 4 Year Degree Description FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.
**Overview of position:**
FEDITC is seeking an IT Service Manager to work out of the Scott, AFB. A Secret clearance and be a US citizen to be considered for the position.
**Responsibilities:**
* Provide configuration management support. Support user submitted change requests within the limitations of the software. Customize the software to reflect system design changes and equipment upgrades.
* Responsible for Enterprise Remedy configuration management, configures and customizes EACN Enterprise Remedy Action Request System (ARS) IT Service Management software (or equivalent, e.g., ServiceNow ITSM) software.
* Configure and customize EACN software to gather statistics and to provide Trend Analysis Reports on system availability, utilization, outages, and overall system health.
* Provide the Information Technology (IT) Service Management training, such as Trouble Ticket System Training using Government furnished physical devices, software, and commercial training aids.
* Creates Remedy Training aids and qualifications tests to certify technicians.
* Provides enterprise wide expertise to design, install, operate, and maintain core Remedy Action Request System (ARS) IT Service Management software (or equivalent; e.g., ServiceNow ITSM) system and related supporting devices and software (i.e. MS Windows OS and NOS, Unix, Linux, directory services, NAS and SAN and Tape and Backup, Proxy, Firewalls, VP, IDS, IPS, etc.).
Qualifications **Experience/Skills:**
* **Required EACN Specific:** Remedy IT Service Management and/or *BMC Remedy AR Systems* certified or related expertise or equivalent experience; Cisco CCENT or better or related expertise or equivalent experience, MS MCP/MCSE (role base certification) or better or related expertise or equivalent experience.
* **Desired:** MCP/MCSE (role base certification), CCNA, CISSP, and hands-on experience with AF Standard Desktop Configuration (SDV) v5.5 and higher, MS Active Directory 2012, MS Server 2012, MS SQL 2012, MS Office, MS Visio, Red Hat Enterprise Linux, SolarWinds Orion, CommVault, Sonus VX Watch, Sonus VX Builder, Sonus VX Gate, Putty, Windows Server update Services (WSUS), Cisco Unified Communications Services (UCS), Cisco 2901 Voice Telephone and System, Cisco 2901 IOS, Symantec/McAfee Antivirus, Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), WinSCP, Wireshark, Linux, VMWare, Spirent Text Center, IXIA Splunk, RSA 2-factor authentication.**5**
**Education:**
* BA/BS+ 4 years of experience
**Certifications:**
* IAT II certification required
**Clearance:**
* A Secret clearance and U.S. Citizenship are required to be considered for the position.
*FEDITC, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. FEDITC, LLC. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.*