Job Details
We are seeking an IT Coordinator to support our corporate IT functions. A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key.
Responsibilities:
- Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
- Provide configuration and user support for Windows machines
- Install desktops, portable computers, peripherals, and software products for networked, classified, and unclassified, and standalone environments.
- Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
- Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
- Analyze and assess customer service requests and provide prompt technical solutions.
- Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
- Identify and document areas for process improvements.
- Contact and effectively communicate with users by telephone, electronic communications, or in person.
- Prepare equipment for reuse or surplus of property actions.
- Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Qualifications:
- Associate or bachelor s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 5-7 years of database, network administration, or system administration experience
- System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
- Working knowledge of virtualization, VMWare, or equivalent
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Experience with scripting and automation tools
- A proven track record of developing and implementing IT strategy and plans.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company
Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.