Job Details
Concierge - Part-Time - 4pm-12am
Department: Residential
Employment Type: Part Time
Location: BLVD Forty-Four
Description
The Concierge provides exceptional customer service at the front desk for all residents and guests.
Key Responsibilities
- Provide Class "A" customer service - Building a good rapport with tenants and going above and beyond whenever possible
- Meet and greet all visitors such as tenants, guests and prospects
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Respond to tenant questions and complaints in a timely manner
- Ensure that only authorized individuals enter the building
- Manage incoming phone calls and direct them to the appropriate destination
- Coordinate reservation for amenity space, loading elevators and loading dock
- Complete daily building walks, looking for maintenance items, reorganizing furniture/dcor and cleaning up whenever needed
- Work scheduled shifts
- Perform other duties as needed
Qualifications- High School Diploma or equivalent (GED)
- Strong customer service background
- 1 year of concierge or high-end customer service experience is needed and 3 years is preferred
- Must be able to work weekends
- Ability to work holidays required. Flexibility to pick up additional shifts, as needed
- Proficient in Microsoft Office, particularly Outlook, Word and Excel
- Outgoing personality with ability to relate to diverse group of people
- Self-motivated and high energy
- Strong problem-solving skills
- Strong sense of urgency
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication skills
- Ability to work well in a team establishing good working relationships with others
- Ability to multitask and prioritize tasks with a strong attention to detail
- Self-directed and able to work independently, with minimal supervision