Job Details
Responsibilities include but are not limited to:
* Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
* Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
* Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
* Prepare amortization schedules.
* Respond to basic tax and insurance questions.
* Review and resolve all customer service complaints.
* Receive and process borrower telephone payments (speed pay).
* Provide excellent customer service to mortgage borrowers.
* Assist other areas of the Department as needed.