Job Details
A Hotel Front Desk Agent is a professional person who must be able to multi-task, be a team player and enjoy having great conversations. We are looking for seasonal as well as year-round team members. This position has the potential to grow to other Lodging department supervisory positions. This position allows you to contact all other departments within the Resort. Some cross-training will also be part of this front desk position.
Duties and Responsibilities:
- Check-in guests, check-out guests, cashiers, and give directions.
- Accommodate guests' before/during/after their stay; take Guest complaints and either help them or pass them on to the appropriate person.
- If the switchboard is busy, answer the telephone.
- Be familiar with the resort and all its properties.
- Stay up to date on all events happening in the area.
- Keep the front office area clean and tidy.
- The front desk is open 24 hours a day and requires that employees keep a flexible schedule to cover all shifts.
- Prepare guest key envelopes.
- Serve as a liaison between departments.
- Other tasks to be assigned.
Qualifications:- Excellent customer service skills.
- Experience in OPERA preferred.
- Must possess excellent communication skills.
- Ability to work well with different personality types.