Job Details
Description
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift.
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
If you have a passion for providing exceptional guest service and possess the necessary skills to excel in this role, we invite you to apply for the position of Night Auditor. We look forward to reviewing your application.
ResponsibilitiesDuties:
Perform nightly audits of hotel transactions to ensure accuracy and completeness
Verify and balance all revenue and settlement accounts, including room charges, food and beverage charges, and phone charges
Prepare daily reports summarizing hotel operations and financial activities
Handle guest inquiries, requests, and complaints in a professional and timely manner
Assist with check-in/check-out procedures for guests arriving or departing during the overnight shift
Maintain a clean and organized front desk area
Provide exceptional guest service by anticipating needs and exceeding expectations
QualificationsExperience:
Previous experience in a hotel or hospitality setting is preferred
Strong attention to detail and ability to work with numbers accurately
Excellent communication skills, both verbal and written
Multilingual skills are a plus
Proficient in phone etiquette and handling guest inquiries
Ability to work independently with minimal supervision
Bilingual skills (English/Spanish) are advantageous