Job Details
Agency Support Specialist
Bennett Insurance Agency is seeking an ambitious individual as customer support staff to assist with day-to-day operations of the business. An award winning agency based in Newark, Ohio specializing in Commercial/Farm, Auto, Home, Life, and more. Hourly range is based on experience plus commission!
Job Responsibilities
Receive phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Review and process client changes, additions, revisions and cancellations within 48 hours.
Schedule/confirm appointments for agent
Proactively schedule annual professional insurance reviews with existing clients. Expectation is 5 appointments per week.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Ability to diffuse difficult and complex customer escalations. Refer unresolved customer issues to Agent.
Administer/Adhere to Agency practices and procedures
Develop and maintain knowledge of American National products and services and support efforts to increase agent business
Job Qualifications, Skills & Abilities
Must be detail oriented and able to organize, prioritize and multi-task
Demonstrates professional demeanor
Excellent phone communication skills required
Understands products, procedures and best practices for promoting policy growth and client retention
Maintain information in the agency s customer database for future follow up
Manage agency correspondence, including email, fax and mail as required
Previous customer service experience required.
Must have solid PC skills, basic math skills, and a strong analytical capability.
Working Knowledge of Microsoft Applications (Word, Outlook, Excel, Internet Explorer and PowerPoint) required. Must be comfortable with web based software applications.