Executive Support Technician

Job Details

Executive Support Technician Responsibilities

• Influence and collaborate with other technical teams in the pursuit of resolving complex technical issues.

• Create and execute detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions.

• Establish trust and maintain a high level of confidentiality for all VIP Operation activities/tasks.

• Innate understanding of urgency and the escalation of issues quickly when appropriate.

• Establish relationships cross functionally to drive escalations to closure.

• Perform software and hardware configuration across diverse platforms.

• Setup and support mobile devices including both Android and iPhone.

• Recommend new and upgraded technologies based on industry trends that would increase efficiency and/or effectiveness of the executive team.

• Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).

• Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.

• Execute with security being the number one priority without causing blockers or reduced productivity.

• Assist with internal process improvements.

Minimum Qualifications

• Bachelor's degree in Computer Science, related field or equivalent experience.

• 3+ years of experience in enterprise IT support.

• 2+ years of experience troubleshooting Windows & Mac OS, Apple iOS and Android.

• 2+ years of experience working directly with Executive and Director level employees.

• Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365.

• Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication).

 Blake Smith Staffing, LLC

 06/15/2024

 Stamford,CT