Job Details
About The Modal Shop - a PCB Company
The Modal Shop delivers innovative structural vibration and acoustic sensing systems and services to test laboratories and manufacturing facilities around the globe. We offer a world-leading sound and vibration rental program, precision calibration systems, modal shakers, non-destructive test systems, and digital sensors, which are all designed to simplify testing for our customers. We're a fun, fast-paced team based in Cincinnati, Ohio. With a focus on Total Customer Satisfaction for both our internal and external customers, we have strong and ongoing commitment to being a great place to work! Learn more about our team | www.modalshop.com + www.linkedin.com/company/the-modal-shop
More Reasons to Join the Team
The Modal Shop offers a highly collaborative, team-based atmosphere with (bonus!) a casual dress code. We celebrate successes with team-wide events, offer ongoing professional development opportunities, and bring out our Modal Spirit for the holidays and special events (we're talking Chili Cook-Offs, The Modal Olympics, Cornhole Tournaments, and more!). Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. The Modal Shop also provides all full-time team members with 100% employer paid medical, dental, and vision premiums for you and your family. Our full-time team also receives 3 weeks of PTO per year in addition to 10 paid holidays.
As a Product Sales Specialist with The Modal Shop, you will work with our Non-Destructive Testing Product Group Team and be responsible for providing general sales support to our customers and internal teams, generating quotes, assist with parts testing and factory acceptance testing, provide technical support and occasionally travel to customer facilities for product demonstrations and calibration services.
Additional Duties:
- Provide sales support by generating and sending quotations to customers, following up on quotations, documenting customer interactions, sends product documentation to customers and escalate technical responses as needed.
- Contributes to marketing activities including content creation, planning for seminars and trade shows, collecting and following up on leads.
- Provides post-sale support by executing contract review and responding to customer requests for order status updates and coordination of logistics with customers and internal fulfillment department.
- Recommends changes in products, services and standard operating procedures by evaluating results and competition, resolves customer concerns and develops solutions, and gathers marketplace information on pricing, products, etc.
- Assist with testing customer parts and completing factory acceptance testing on systems.
- Travel to customer facilities for product demonstrations and calibration services.
Minimum Qualifications:- Education: Associates degree in a technical field or equivalent experience.
- Experience: Experience in a sales environment.
- Travel Requirement: 10% travel as needed for product demonstrations and calibration services
Preferred Qualifications:- Sound and Vibration industry knowledge is a plus.
Additional Benefits:- 100% Company Paid Medical, Dental and Vision Insurance Premiums
- Paid Time Off
- Company funded HSA and HRA Accounts
- Employer paid basic life insurance, short- and long-term disability insurance
- 401k Company Match
- Annual Bonus
- Tuition Reimbursement Program
- Dependent Orthodontic Reimbursement
- Employee Discounts, Holiday Gift Certificates, Referral Bonus
This role has physical requirements that must be met to successfully perform the essential functions of this role.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.