Job Details
We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As a Help Desk Technician, you will be the first point of contact for end users seeking technical assistance, ensuring their issues are resolved promptly and effectively.
Key Responsibilities:
- Provide first-level technical support to end users via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, and peripheral devices.
- Assist with the setup and support of mobile devices and applications.
- Document and track all support requests and resolutions using our ticketing system.
- Escalate complex issues to higher-level support staff as needed.
- Conduct user training and provide guidance on best practices for IT systems and tools.
- Assist in the development and implementation of IT policies and procedures.
- Participate in on-call rotation and respond to after-hours support requests as needed.
Qualifications:
- Associate s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience as a Help Desk Technician or in a similar technical support role.
- Strong knowledge of Windows and MacOS operating systems.
- Familiarity with remote desktop applications and help desk software.
- Basic understanding of networking principles and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement plan with company match.
- Paid time off and holiday leave.
- Professional development and training opportunities.
- A supportive and inclusive work environment.
How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to [...@maferesources.com]. Please include "Help Desk Technician Application - [Your Name]" in the subject line.