Job Details
Description
Are you an experienced mortgage processing manager who has the skills and talent to build, train, and motivate a team of processing professionals to reach their fullest potential? If so, we are looking for you! The ideal candidate will serve as the subject matter expert for the team, be up to date on the mortgage industry, regulations, and guidelines, and be a skilled communicator with superb organization skills. If you're looking for a leadership opportunity with growth potential, apply today!
Responsibilities
Estimate accurate monthly home loan funding goals and metrics forecast by creating pipeline management process
Escalate, resolve, or remedy customer service issues professionally
Enforce adherence to all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements while verifying loan applications from prospective home buyers, creating loan files, and processing loan closings
Lead, hire, recruit, onboard, train, direct, and manage daily activities of mortgage loan processors, processing assistants and all other team members
Maintain a positive work environment by developing helpful relationships with additional team stakeholders: mortgage loan officers, mortgage servicers, underwriters, and mortgage operations manager/branch managers to ensure a smooth loan process
Qualifications
Experience with Google Suite, MS Office, as well as AUS and LOS software, are helpful
Superb organization, interpersonal, training, communication, and time management skills are required
3+ years management experience in mortgage operations, preferably in processing management, or as a sales manager or operations manager is ideal; 3-5 years of experience with high volume loan processing as a team lead in mortgage lending or mortgage banking, or at a credit union will also be accepted
Demonstrable knowledge of the mortgage industry, loan products and programs (FHA, FNMA, FHLMC, Jumbo, VA, USDA, etc.), and state and federal regulations and laws (RESPA, etc.)
4-year Bachelor's degree is desired High school diploma is requiredNMLS Mortgage Loan Originator license preferred