Gift Shop Manager - Jupiter Inlet Lighthouse & Museum

Gift Shop Responsibilities:

Open and close the gift shop and registers, reconcile end of day deposits
Restock and reorder merchandise
Become fluent in the Altru system for receiving merchandise, updating inventory, updating pricing
Adhere to the gift shop ordering budget
Introduce new (mission based) items
Merchandising in the gift shop to keep a fresh look, assessing layout, and making changes as needed
Develop & maintain relationships with vendors and potential vendors
Manage the online gift shop through Shopify
Update inventory, fulfill and ship orders in a timely manner
Assist volunteers and staff on registers
Train new volunteers on registers as needed

Visitor Services Responsibilities:

Available for site matters, engaging with visitors during the day
Answer general questions phone line
Point of contact for volunteer s concerns about weather, temperature, wind, emergencies, unruly guests, etc.
Formally and informally gather visitor feedback about their experiences at the Lighthouse through surveys, comment cards, etc.
Continuously develop procedures to better welcome visitors to the Lighthouse and improve volunteer-visitor interactions
Make themselves available to visitors to handle visitor complaints, inquiries, and other visitor services tasks on site
Assist with major events and programs
Cross train on history tours and on-site positions to fill in as necessary
Work with Development Manager to improve the Membership Program, including increasing membership base, sales incentives, and member events

Qualifications:

Retail management experience
Experience with point-of-sale systems, preferably Altru and Shopify
Experience fulfilling online orders and creating shipments
Enthusiasm for history and museum education
Previous tour guide, museum docent or attractions experience preferred
Ability to cross train on history tours and on-site positions
Must have reliable transportation to and from work
Ability to primarily work weekends, alternate days, evenings, or special events as needed
Must possess good oral communication & public speaking skills, and politeness & excellent customer service
Bi-lingual preferred
Able to handle emergency situations with calm authority and enforce site s policies
Interact well with others in a team environment
Ability to follow instructions and give direction by various means of communication such as phone, two-way radio and computer
Excellent time management & punctuality, dependability & flexibility
Professionalism in manner and appearance

Jupiter Inlet Lighthouse & Museum

05/29/2024

Jupiter,FL