Job Details
My client is seeking an experienced Field Service Technician to add to their growing team. They will be responsible for troubleshooting, PM calibrations, and testing of their in-house built machines. They are seeking detailed oriented professionals which have a commitment to product and customer success.
*Client Details*
My client has been in business for 70+ years and has partnerships with organisations such as NASA, SpaceX, and Raytheon. Their in-house solution is a Welding Machine provides capabilities which is the pinnacle of success in the Aerospace and Defence Markets.
*Description*
The key responsibilities of the Field Service Technician will be:
*Responsibilities:*
* *On-site Troubleshooting and Repairs:*
* Conduct on-site diagnosis and troubleshooting of welding machine issues.
* Perform timely and efficient repairs to ensure minimal downtime for customers.
* Collaborate with customers to identify and address specific technical challenges.
* *Preventive Maintenance:*
* Develop and implement preventive maintenance schedules for welding machines.
* Conduct routine inspections to identify potential issues and proactively address them.
* Provide recommendations for optimizing machine performance and longevity.
* *Customer Training:*
* Deliver comprehensive training sessions to customers on the proper use and maintenance of welding equipment.
* Provide guidance on best practices to optimize machine performance.
* Address customer queries and concerns during training sessions.
* *Documentation and Reporting:*
* Maintain detailed records of service activities, including repairs, maintenance, and customer interactions.
* Prepare accurate and timely service reports for internal and external use.
* Communicate effectively with the technical support and engineering teams to provide feedback on recurring issues and potential product improvements.
* *Customer Support:*
* Establish and maintain positive relationships with customers by offering exceptional service.
*Profile*
The successful Field Service Technician will have the following:
* Experience in a Industrial Manufacturing Environment
* Experience with Electrical Wiring and AC/DC Circuits
* Experience with PLC would be highly desirable
* Flexibility to Travel
* Excellent Communication skills with customers
*Job Offer*
My client can offer the following:
* Competitive hourly wage with overtime potential
* 20% travel bonus on pay
* Cover 85% of Healthcare
* 6% Match on 401k
* Company vehicle provided
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