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**Customer Service Specialist**
Our employees are our most valued asset and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.
Systems Plus is the company for you! Experience the difference and lets talk about your future at Systems Plus today.
Position Title Customer Service Specialist Position Type Full Time Position Location Arlington, VA Tracking Code 00907 Daily Responsibilities
* Manage Customer Satisfaction survey distribution, collection and analysis
* Recommend service improvements based on survey responses
* Create and track quality metrics focusing on continuous service improvement
* Advocate for excellent customer experience in project planning and service design
Required: Experience (min)
* 3+ years experience
Required: Degree
* BS/BA degree in Computer Science, MIS, or related IT discipline
* Additional four years of related professional experience can be substituted for a BS/BA degree
Preferred: Certifications
* ServiceNow MC - Agile and Test Management
* ServiceNow CIS IT Service Management or other similar ServiceNow certification
* CCXP or similar
Required: Experience
* At least three years of experience with ServiceNow, Salesforce or a comparable help desk solution
* Experience developing and administering customer experience surveys, collecting and analyzing feedback
* Experience advocating for customer service improvements
* Lead continuous improvement initiatives that focus on service delivery quality
Required: Clearance
* Secret
**About Systems Plus**
Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.
From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.
Through our diverse portfolio of clients and capabilities we power vision and insightdiscover whats possible with a Small Business that thinks BIG!
Interested individuals should email their resume with salary expectations and with a cover letter to ...@sysplus.com or fax them to (301) ###-####.