Job Details
** Mountain View Electric Association Inc**
** Member Service Representative Falcon Office**
Peyton, CO 80831
***Mountain View Electric Association (MVEA) was incorporated in 1941 and is a growing not-for-profit electric cooperative governed by a board of directors elected by our members/owners. We provide reliable and affordable electric service to over 50,000 meters throughout portions of eight counties located within a 5,000 square mile territory. MVEA has annual revenues of over $117 million and total assets over $320 million. Our focus is on safe, affordable, reliable electricity and strong communities.***
***Top Reasons to Work with Us:***
* Competitive Salary and Outstanding Benefits Package including Medical, Dental, Vision, Long-Term Disability, Life Insurance, Supplemental Benefits, Paid Holidays, Vacation and Sick Leave
* Traditional Pension Plan and 401(k) with Company Match
* Stable and Growing Company
* Four Day Work Week (Monday through Thursday 7 a.m. to 5:30 p.m.)
* Great Company Culture!
**Job Summary**: This is an on-site position working in our Falcon Office. We are looking for a Member Service Representative, who is a dynamic, team-oriented individual able to consistently deliver exceptional customer service with strong transactional accuracy. This individual is responsible for communicating in a professional, courteous, and respectful manner with MVEA members regarding a variety of topics via various means of communication while adhering to established workflows and procedures. This position requires individuals to be punctual and conscientious about work hours.
**Job Responsibilities:**
* Respond to member inquiries by phone, in-person, or email by following established workflows and procedures, providing outstanding service levels across all interactions with accurate information.
* Maintain defined phone performance metrics with phone availability and call answered volume to achieve department goals and objectives.
* Perform the following requests with consistent accuracy:
+ Perform required actions to process new service requests using established procedures and ensure that service requests are initiated and completed in a timely manner.
+ Effectively manage various member account transactions.
+ Speak to billing practices and facilitate billing requests.
+ Respond to third-party answering service tickets timely and accurately.
* Maintain effective working relationships with employees at all levels within MVEA and with our members, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts.
* Assist new members with completing the Association Membership Service Application and Agreement forms.
* Assist members with delinquent account balances to understand their payment options and set up appropriate payment arrangements.
* Must be able to work during normal work hours which are Monday through Thursday, 7:00 a.m. to 5:30 p.m. Predictable and regular attendance and punctuality is critical to the operations of the department and is an essential function of the position.
**Job Requirements:**
* Associates degree in a related field is preferred.
* Minimum of three years of progressively responsible call center and customer service experience.
* Self-motivated, well organized, personable, and ability to exercise discretion, and use sound judgment in dealing with people and confidential information.
* Excellent verbal and written communication skills is a must.
* Advanced experience with Microsoft Office products.
The pay range for this position is between $23.43 to $36.05 per hour.
Applications for this position will be accepted through Monday, October 11, 2021.
**We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.**