Job Details
Operations Manager
Greater Baton Rouge, LA
PSC Group is looking for a high-potential, servant leader to mentor, coach, and inspire our PSC employees in various chemical plants or refineries in the Baton Rouge area. This position has upward mobility to grow within our company in the petrochemical industry. The ideal candidate must have experience in leading (supervising / managing) teams (industry experience is a plus). The overall guiding expectation is that the operations manager will actively engage with site leaders and field employees to ensure that all operations under his or her direction are striving to achieve excellent performance in the areas of safety, environmental and overall job quality. This individual must also be highly self-motivated and will build trust and open communication to continue our mission to be the best at what we do.
Job Duties & Responsibilities:
* Overall Operating Performance
* Ensures systems and processes are in place to drive safety and environmental performance by each workgroup.
* Clearly communicates goals around operating performance and ensures they are understood.
* Has direct participation in safety meetings and overall training initiatives to model appropriate behavior for our site leaders.
* Performs safety observations in the field and routinely visit worksites to establish high visibility with employees and customer.
* Reviews safety observation forms completed from each site and identify trends or areas of concern.
* Ensures that all incidents are investigated and participate directly in significant incidents (i.e. employee injuries, spills, derailments).
* Ensures that training is being conducted in alignment with PSC and customer's best practices including auditing of records and informal participation in employee qualification process.
* Supports site leaders/supervisors with performance problems and help establish effective corrective actions.
* Works closely with supervisor and customer to identify efficiencies and help implement them.
* Ensures positive recognition is occurring for good performance and personally participate in recognition events where possible.
* Completes any other duties that may be assigned to complete the job.
Note: Operating performance typically will be measured through statistics in recordable injuries, environmental incidents, derailments and significant property damages.
* Leadership Development
* Provides one-on-one and group coaching to site leaders and second tier leaders through regular visits.
* Actively participates and helps lead group leadership development activities such as supervisor meetings and leadership training conducted with HR.
* Performs annual performance evaluation with each site leader and ensures a similar process is conducted between site leader and field employees.
* Works closely with other operations managers to identify future leaders and creates an individual development plan for these candidates.
* Commercial and Business Issues
* Understands specific contract pay and billing details for each account.
* Manages damage claims to minimize impact.
* Identifies high risk activity or situations that leave PSC exposed to undesired liability (injury, contamination, reputation).
* Develops win/win solutions to opportunities to maximize value to customer and at the same time contribute to PSC's financial success.
* Recognizes and act appropriately for situations that balance protecting short-term financial impact versus long-term negative business position with a particular customer.
* Customer Relationships
* Knows who the key customers' contacts are in an organization from top to bottom.
* Has regular contact with key customer personnel including regular face-to-face interaction.
* Utilizes PSC quarterly report card process to facilitate the ongoing regular dialogue in customer relationship at a particular facility.
* Helps facilitate appropriate customer entertainment, particularly with senior management at key accounts.
* New Business Development
* Looks for new business opportunities at existing accounts and work to expand these operations as appropriate.
* Is fully aware of and promotes other PSC services at existing accounts.
* Supports business development efforts with new customer by:
* Identifying new prospects through regular industry contacts.
* Participating in sales calls and introductory meetings.
* Performing walk-through at potential facilities and participate in scope and proposal development.
* Leading startup efforts for new job in area of responsibility.
* Supporting start-ups with resources and participation in other areas.
* Organizational Support
* Provides support and input to peers on the in-plant management team
* Participates in regular in-plant management meetings.
* Shares information / best practices / lessons learned.
* Seeks input and collaboration on difficult issues and problems.
* Works closely with the HR and safety groups
* Recruiting / hiring / discipline issues.
* Helps conduct safety intensive and other key safety training.
* Effectively communicates and implements company policy changes.
* Actively supports business efforts between in-plant operations and PSC marine operations (best practices, training, leadership development, resource support).
* Participates in any appropriate cross functional teams.
Job Qualifications:
* 18 years or older and legally able to work in the U.S.
* Stable work history with good references from past employers
* Pass a drug screen, physical, and background check
* PSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.
Why join the PSC team?
* Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
* We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
* The work we do makes a huge impact in our nation's economy. Check out our videos at