Job Details
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Field customer complaints when necessary
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Communicate with housekeeping to make sure guest rooms are ready
Take incoming calls, online and in-person room bookings requests, and answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications:
Has experience answering telephone calls and troubleshooting stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Exhibits working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
About Company:
Talta Lodge is designed with the adventurer in mind. Built for all four season activitiesfrom skiing to mountain biking, to fly fishing and hikingthe property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, indoor pool, and sauna, this hotel is your basecamp for exploring Stowe, Vermont and the surrounding area.