Job Details
Collection and final resolution of receivables as well as participates in front office operations related to determining customer eligibility for service, confirming health insurance status, collecting cash payments and trouble-shooting system failures. This position must work collaboratively with other staff to ensure proper customer processing, accurate exchange of information and successful billing to collection cycles. The person in the position must possess exemplary customer service skills, be able to learn and skillfully navigate various computer websites. This is an essential position in times of public health emergencies related to the campus.
Essential Duties and Responsibilities
Essential Duty/Responsibility (1): Provide direct customer service in the busy front desk area (welcome customer, check eligibility, collect payment, provide direction to services, answer customer questions, scan documents, etc.) Gathers information and prepares documentation to refer accounts
Percentage (1): 80%
Essential Duty/Responsibility (2): Collect and process funds following established cash handling policies and procedures; maintain records of monetary transactions, cooperate with other staff to ensure
accuracy, security and accountability of collections. Perform cashiering activities such as
completing credit card transactions, making change, processing checks, issuing receipts.
Percentage (2): 15%
Essential Duty/Responsibility (3):Other duties as assigned