Job Details
Fitness On Fire creates experiences so exceptional that long after a guest works out with us, the experience stays with them. As a premier training facility, we set the standard for small businesses in the fitness industry.
Job responsibilities include but are not limited to the following:
- Provide the highest level of customer service to members, prospective members, and guests;
- Professionally greet members and guests;
- Ensure all check in procedures are followed
- Ensure Guest Fitness Profiles are completed and appropriate fees are collected
- Enter Guest and Telephone Inquiry information into CRM
- Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests
- Handle member service issues to include: Personal Training, guest, Lost and Found items, change of address, and questions regarding billings and payments
- Promote and sell merchandise
- Keep front desk area and lobby clutter free, and orderly
- Perform general cleaning duties
- Handle Petty Cash and Operate POS system, ensure open/close/break procedures are followed
- Process all transactions through POS
Qualifications
- Reliable, professional, computer literate, energetic, and friendly
- Must be comfortable with "sales" and enrolling new members
- Interested in health, fitness, and/or sports.
- Must have 6-12 months experience in customer service function. Retail environment preferred
- Experience with multiple phone lines preferred
- Basic computer skills
- Strong customer service skills
- Strong communication skills both oral and written
- Organization skills
- Attention to detail
As a member of the Fitness On Fire Team, you will receive:
- Competitive compensation
- Complimentary studio membership
- Discounts on services, products, and much more
Additional Information
All your information will be kept confidential according to EEO guidelines.
Must have a legal right to work in the United States. While we appreciate every applicant's interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.