Job Details
Looking for a Client Services Technician to provide support for the company's employee-facing technical services. In this role, you will be responsible for the day-to-day operations, managing escalations and working closely with client service engineers to improve its services. The ideal candidate has 1-3 years of experience in a similar IT support role. We're looking for someone with Active Directory, Google Workspace products or similar platforms experience. As a Client Services Technician, you'll:
Provide Tier 1/Tier 2 support for all end user technology services while in-person or remote via Jira Service Desk and Slack.
Deploy and maintain end user computers and peripherals.
Create, manage and troubleshoot accounts and access via Active Directory.
Assist client service engineers with client-side projects to improve security, increase efficiency or improve user experience.
Maintain conference rooms, printers, flex desks, vending machines and other office equipment.
Travel may be required to support various locations within the Bay Area.
Benefits:
- Pre-tax commuter benefits
- Employer Subsidized healthcare benefits
- Flexible Spending Account for healthcare-related costs
- 401k package