Job Details
In the Service Sales Support Specialist role, you will be responsible for providing the service sales team with administrative support and enhances the efficiency of the service sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the service sales team and as well as communicating with customers and internal teams.
What you will accomplish together with us:
- You will provide timely and effective administrative support to a service sales team, unit, or department.
- One of your tasks will be to draft complex service sales documentation, reports, and correspondence.
- In this role, you will handle customers' phone calls in the absence of service sales reps and backup the Service administration team to ensure all customer calls are answered.
- You will manage customer drafting/completing legal agreements, and communication with customer.
- One of your goals will be to maintain a response time of 24-48 hours on all requests.
- You will be expected to provide Status on contract acceptance, routing complete contracts and purchase order to contracts team.
- One of your duties will be to manage the shared mailboxes on a rotating schedule.
- You will work closely with the Service Sales Manager on daily assignments.
- Other duties as required.
- You will be responsible for following all company policies, procedures, and relevant legal requirements, including Health and Safety rules and regulations.
What will convince us:- You have completed an Associate's Degree in business administration or High School Diploma/GED and equivalent experience
- You possess 2+ years of work experience in customer service or order processing department
- You have proven reporting skills
- SAP/ERP experience preferred.
- Service Management systems experience preferred
- Proven software skills, e.g. Microsoft Office, SAP and any field management software
We Value:- Service and detail orientated.
- Solid understanding of product and service portfolio.
- Good communication and teamworking skills.
- Ability to take ownership of processes.
- Independent, professional, and self-driven.
- Strong, effective & efficient written & oral communication skills.
- Strong organizational skills and attention to detail.
- Ability to multi-task.
- Ability to triage and problem solve.
- Identification with our core values: Sustainability, Openness, Enjoyment
Compensation for this position will be a base salary between $21.63/hour and $33.65/hour depending on experience.
What We OfferAs a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
www.sartorius.com/careerSartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 ### #### ext 8330 or via e-mail at ...@sartorius.com
About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers