DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Connect with the housekeeping department to ensure guest accommodations are ready Handle customer complaints as necessary General bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualifications Displays impeccable interpersonal, time management, organizational skills, and customer service skills High school diploma, GED, or equivalent Has previous experience or working knowledge of Microsoft Office and reservation management systems Has experience answering telephone calls and troubleshooting stressful situations 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Doubletree by Hilton Fort Worth S Conference Center
04/28/2024
Fort Worth,TX