Job Details
**Position:** Order Fulfillment Specialist **Location:** Remote
**Job Id:** 182 **# of Openings:** 0 The **Order Fulfillment Specialist** works as a part of our Customer Service team to ensure all orders are processed and fulfilled accurately and promptly. The Order Fulfillment Specialist is a customer-facing position that requires great communication and rapport-building skills to enhance the customer experience. If you are team-oriented, client-focused, and possess great attention to detail, we encourage you to **apply today.** **Work Location:** Remote **Work Hours:** 8 am 5 pm **Position Classification:** Full Time Direct Hire **FSLA Status:** Salary Exempt **Primary Job Responsibilities**: *Daily duties of the role include but are not limited to *
* Receives and verifies incoming orders. Reviews orders for completeness, ensuring that all incomplete orders are updated appropriately. Contacts customers regarding any discrepancies or missing information on their order updates the ERP system accordingly.
* Ensures product availability before order processing. Performs allocation of inventory to customer orders.
* Enters the appropriate customer and billing information on order forms.
* Sends order confirmations to customers regarding expected delivery dates. Follows up with customers regarding backorders/delays/etc. Monitors delivery dates.
* Resolves customer complaints regarding order processing issues.
* Keeps track of product inventory and alerts relevant departments when supplies run low. Issues purchase orders to suppliers for inventory required to fulfill orders. Expedites purchase orders with suppliers as needed
* Works with internal colleagues to find substitutions if necessary to fill a customer request
* Enters order confirmation dates on supplier purchase orders monitors open orders for On-Time delivery
* Cross trains with the Customer Service, Production Planning and Buying teams to assist with additional customer communications and coordination activities as required.
**Minimum Skill Requirements:** *A qualified candidate must possess the ability to*
* Establish clarity about the intended results, pursue them with structure and perseverance, and accept responsibility for the results of her/his area of responsibility.
* Act in a consistent, predictable, and responsible manner. Speak up in the case of misconduct, conflicts, or differences of opinion.
* Think in terms of client-centric processes, aim for top client satisfaction, and promote and expect the same mindset from others.
* Contribute as much as possible to the greater whole, work with general business acumen and cooperate with other areas to do so.
**Minimum Background & Experience:**
* 2+ years in a Customer Support Role either Customer Services, Administrative, or Departmental support
* Intermediate skills with Microsoft Office Suite.
* Strong phone contact handling skills.
* Great active listening skills.
* Excellent written and verbal communication skills.
* Ability to multi-task, prioritize and manage time effectively.
* People-oriented.
* High Attention to detail.
* Ability to work under pressure
HAWE Hydraulik is a mid-sized, internationally active family business headquartered in Munich/Germany. Subsidiary companies in Europe, North America, and Asia offer a global sales, service, and engineering network. The production plants in Germany supply customers all around the world. Great value-added depth, efficient processes and rigorous attention to quality ensure the reliability, ruggedness, and long service life of HAWE products. HAWE Hydraulik aspires to combine over 70 years of experience in hydraulics with the integration of new technologies to provide innovative solutions - "Solutions for a World under Pressure"! The North American subsidiary, HAWE North America, has been headquartered in Charlotte, NC area since 1997. We offer competitive pay and great health and wellness benefits. We would like to speak with you about your fit with our growing team. APPLY TODAY. Find out more about working for HAWE North America by visiting **Email is the primary communication tool used in our hiring process. Please check your email for job updates.** The position is not approved for relocation or corporate sponsorship.
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