Job Details
Does the idea of an open, challenging and collaborative environment put a smile on your face? A local company is looking for call center agents to join the call center team. The call center agent will take inbound and make outbound calls for a variety of customer and partner related issues.The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
salary: $17.99 - $18 per hour
shift: First
work hours: 9 AM - 9 PM
education: High School
Responsibilities
Essential Duties and Responsibilities
Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
Perform research using available resources as needed to provide required information to callers.
Identify and escalate more complex issues to the research team
Complete necessary administrative work as needed and complete call logs accurately
Other projects as assigned by supervisor.
Skills
Call Center (1 year of experience is required) Typing Skills (1 year of experience is required) Basic Computer Skills (1 year of experience is required) Telephone Etiquette (1 year of experience is required) Active Listening (1 year of experience is required) Qualifications
Years of experience: 1 year Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.