Job Details
Customer Care Rep, GOODALL HOMES, Chattanooga TN area
*****Welcome to Goodall Homes!*****
*Established since 1983, GOODALL HOMES has become the second largest homebuilder in Middle Tennessee and listed in the top 10 of Nashville Business Journals Fastest Growing Private Companies and The Tennesseans Top Places to Work for five years in a row. Now, as a Berkshire Hathaway company, Goodall Homes continues to excel.*
*We continue to thrive by sticking to our 6 Core Values: Glorify God by doing the right thing; Treat others like we want to be treated; Be humble; Relentlessly pursue improvement; Teach every team member to be a business owner; and build a positive team and family atmosphere. By living by these core values, we get to achieve our companys purpose every day: to create opportunities to improve the lives of our team members, business partners, and customers.*
**CUSTOMER CARE REPRESENTATIVE**
**GENERAL FUNCTION:**
Performs daily field activities required so that customer experience is maximized. This position is a key part of the customer care team that focuses on being the builder of first choice for our customers.
**SPECIFIC RESPONSIBILITIES:**
Quality Control Inspections
Welcome Home Celebrations
Year End appointments
Trade oversight at year end appointments
Market home reviews
Repairs to homes as needed not requiring power tools
Sundry organization in office
Tasks as assigned by Customer Care Manager
All meetings as required
**PREREQUISITES FOR SUCCESS:**
Experience in drywall/paint repairs
Good construction knowledge
High attention to detail
Ability to analyze problems and take corrective action
Organizational aptitude to manage the job load and necessary paperwork
Excellent people skills
Ability to safely climb ladders, inspect attics and crawlspaces
**ORGANIZATIONAL RELATIONSHIPS:**
REPORTS TO: Customer Care Manager
SUPERVISES: Does not apply
LEADS: Customer Care Department, Project Managers, Trades