Job Details
**Customer Service Representative (Work Remotely)**
Safelite - Remote in Glendale, AZ 85318 Job details Job Type Part-time Full Job Description
You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Work from home opportunity for **Arizona residents** with their own computer/equipment.
The **Customer Service Representative (CSR)** is an important first point of contact for many of our customers and insurance partners across the country. These energetic and friendly professionals provide efficient, helpful telephone support for claims processing and appointment scheduling. CSRs at Safelite Solutions make over 13 million connections for our customers and partners each year.
**What Youll Get**
* Competitive weekly pay and bonus opportunities.
* A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
* Up to $5,250 annually in tuition reimbursement.
* Paid training and all the tools and resources you'll need to be successful.
* View all our health, wealth and life offerings at www.safelitebenefits.com.
**What Youll Do**
* Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops - listening to each customer's needs and concerns.
* Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
* Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customers vehicles - qualifying the damage for a repair or selecting the appropriate glass part for replacement.
* Proactively assist the CSR team by answering hold calls as needed.
* Help new associates get up and running with orientation and training, as needed.
* All other duties as assigned.
**What Youll Need**
* Age: Must be 16+ years of age.
* High school diploma or equivalent (or actively enrolled).
* Prior experience in a call center/contact center/customer service preferred.
* Ability to operate a computer and telephone systems while seated for extended periods of time.
* Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.
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**Internal Associates:**
**Diversity:** Safelite welcomes everyone. We value our diverse workforce and suppliers, and were proud to be an equal opportunity employer. We dont discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are.
**Privacy:** To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.
**Agencies:** Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. To learn how to join our approved agency community, **contact us**.
**Health and Safety:** To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Note: Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to associates who are legally entitled.
* *Estimate only, actual value will depend on benefit elections during enrollment period.*
***Note: the contact methods in this footer are for the exclusive uses of accessibility and vendor management. Any outreach to these contacts not aligned to those uses will not be responded to.*
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