Job Details
**CUSTOMER EXPERIENCE SPECIALIST**
Join the Midwests largest renewable energy and energy efficiency company! At GenPro Energy Solutions we are developing employees in an exciting and fast-growing industry! If you have what it takes to step into a fast-paced position, consider joining the team as our Customer Experience Specialist.
GenPro Energy Solutions is the regions foremost expert on renewable energy integration, energy efficiency, and sustainable energy product offerings. GenPro is focused on four major industry sectors, including energy-efficient lighting systems, solar-powered solutions, solar water pumping and filtration, and power generation.
**Primary Function:**
The Customer Experience Specialist provides primary support for all customer service functions in the Organization relating to pre-sale and post-sale needs. This fast-paced role will require a combination of talents including exceptional interpersonal relations, strong written, verbal and listening skills, strong problem solving, and analytical abilities.
**Reporting relationship:** Chief Revenue Officer
**PAY GRADE:** $17.56 Hour $23.23 Hour DOE
**Essential Job Functions:**
* Primary Lead for incoming phone calls & walk-ins
* Primary Lead for Customer emails & online chat
* Manage walk-in customer flow
* Follow up with customers after the sale
* Resolve customer complaints and concerns in a professional & effective manner
* Manage Pipelines for Sales, Sales Leads, & Warranty
* Provide administrative support to Sales Team (as directed)
* Search for online sales leads
* Entering Google and Facebook leads in CRM
* Assist managing CRM functions, reporting, templates, and automation per management requests
* Manage customer gifting program
* Other duties as assigned
**Requirements:**
* Strong phone handling skills and active listening
* Proven customer support experience or experience as a client service representative
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Flexibility responsibilities may extend past the sales department for the overall benefit of the company
* All job duties must be performed at the Corporate Office. This is not a remote position.
Experience/Knowledge:
* Five years of customer service experience required
* NetSuite CRM Experience preferred
* Experience with LED lighting & Solar energy preferred
**Skills and Other Characteristics:**
* Ability to adapt to changes quickly
* Enthusiasm and positive attitude
* Self-starter
* Ability to multi-task
* Problem solver with keen attention to detail
* Team approach with open communication, excellence in service, integrity, and accountability
* Knows how to address customer concerns creatively and share feedback with other teammates
* Build trust by working as a team member, as well as independently, with minimal supervision
**Education/Licenses:**
* High school diploma or GED required
* Bachelors degree in business, marketing, or related field preferred
*Applicants being considered for hire must pass a background check and drug test before beginning work. Refusal to submit to a background check or drug testing will result in disqualification of further employment consideration.*
*The information contained in this position description describes the general nature and level of work being performed in this job. This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment. Job descriptions may and do change periodically.*
*GenPro Energy Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.*