Job Details
General Summary of PositionThis position serves as an entry level Administrative Operations Manager for the department. Specific duties and responsibilities will vary based on departmental needs . Responsible for personnel, payroll, computerized systems, telecommunications, facilities, and Department special projects.Serves as the administrative contact for all information requests.Supervises and trains all Department support staff and coordinates patient scheduling and treatment activities. Acts as a liaison between the Department Chief, departmental director, clinical operations administrator and physicians, patients, and staff with matters related to patient care and clinical operations; strategic planning of revenue generation with Department Chief, financial manager and clinical operations manager. Interacts between patients and the Department handling complex problems and customer satisfaction concerns; provides assistance with planning identification and team problem solving. These functions are performed in accordance with Georgetown University Hospital's philosophy, policies, procedures and standards.
Primary Duties and Responsibilities
Supervises day-to-day administrative activities operations and oversees operational development with regard to patient care and appointments. Coordinates the office operations with staff, ensures staff coverage.Assists and covers staff vacancies when necessary. Assigns work, monitors work flow, and establishes priorities for daily operations.Responsible for processing payroll, personnel hire, termination, salary adjustments, and related documents. Manages Time/Attendance documents.Responsible for time sheet completion and submission. Serves as the Administrator of the department's quality assurance program, presenting quarterly audit results.Ensures regulatory agency, registry, and payer compliance.Compiles appropriate statistical data and coordinates programs in accordance with business goals and objectives.Serves as a resource to fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, and data processingMaintains all confidential personnel records and forms according to JCAHO and Georgetown University Hospital Human Resource policy.Responsible for timely filing of personnel transactions and facilitating the process with Human Resources.Maintains checklists of licensures and training requirements - updated annually. Ensures that tracking of employee required competencies are done in collaboration with clinical educator and managers in each area.Liaison between Hospital Purchasing and department.Responsible for ordering all supplies and administering proper tracking process.Prepares all Expense Authorizations and Purchase Orders for processing. Maintains mandatory logs for patient parking and cab vouchers.May serve as the on-site department personnel coordinator completing task such as access and security, building maintenance, IT resource coordination, equipment requisition and ordering.May be responsible for the running, and management and review of various reports and queries for use and distribution inside and outside of the department.Manages schedules for varied functions including, but not limited to staff, patients, students, providers, leadership.Minimum Qualifications Education- Bachelor's degree Business or Health Related field required
Experience- 3-4 years A minimum of three years of relevant administrative experience
Knowledge, Skills, and Abilities- Must have excellent written and verbal communications skills.Ability to work as a team player.Ability to interact well with physicians and patient families. Total computer familiarity.Must have prior knowledge of medical terminology Must be able to handle multiple tasks and communicate with several persons in a multilevel capacity. Particular importance is placed on excellent customer service to the patients being admitted, the families of those patients, and the admitting physicians.
Why MedStar Health? At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities.We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.