Job Details
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Mosaic Core Crew team, providing front desk, administrative, and sales support to the Area Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore] s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.Roles and Responsibilities
Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requestedTour prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workoutRegularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectivelyMaintain product knowledge for all studio retail operations, including class packages, apparel, and promotionsBe of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as neededAssist the Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as neededNotify Area Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Area Manager to respond appropriatelyQuickly address any maintenance or equipment issues that are visible to clientsCommunicate with studio leads via axel, phone, and email to generate salesFollow up with client lists in axel to meet monthly sales quotaRespond to client emailsResponsible for alerting coaches about client milestones and setting up the keychain and board for celebrationRequired Skills and Experience
High school education, some college preferred1 year sales experience preferredMBO experience preferredExcellent interpersonal and communication skillsOutstanding customer service skillsStrong organizational skillsCareful attention to detailMust be willing to initiate tasks and perform duties without directionAbility to stand for long durations of timeAbility to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hoursPassion for fitness, wellness, and the [solidcore] brandAbility to lift up to 30 pounds and walk through all areas of the studioCompensation & Benefits
$15/hour plus opportunities to earn sales commissionFree drop in classes
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