Job Details
The Reserve -
Job Description
Receptionist
Employee Name: ________________________________________________________
Date of Hire: _______________
Reports to: Executive Director
Department: Administrative Classification: Hourly (non-exempt)
Our expectation is that you will perform your job in a manner consistent with our Core Values CELEBRATION ACCOUNTABILITY - PASSION FOR LEARNING - LOVE ONE ANOTHER - INTELLIGENT RISK TAKING - CUSTOMER SECOND - OWNERSHIP
POSITION SUMMARY: The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
All duties and responsibilities shall be performed as set forth in our established policies and procedures.
- Adheres to and assures compliance with Code of Conduct, facility policies and procedures and all applicable rules, regulations and standards as promulgated by Federal, State, and accrediting agencies or regulating bodies. This includes, but is not limited to, Department of Health, Centers of Medicare and Medicaid Services, and other applicable regulatory agencies.
- Assures that all staff complete required compliance training and processes.
- Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
- Operate paging/telephone system as required.
- Answer telephone, determine nature of call and direct caller to appropriate individual or department.
- Receive request from within the facility and locate personnel through paging system.
- Receive inquiries and release information in accordance with established policies and procedures.
- Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse).
- Greet and screen visitors. Direct to appropriate office and/or resident room.
- Screen visitors according to facility infection patrol standards.
- Give directions/information to visitors, guests, residents, sales representatives, etc.
- Offer beverages to visitors waiting for administrative personnel, as appropriate.
- Issue and collect identification badges as representatives sign in/out.
- Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
- Report suspicious persons/information to supervisor immediately.
- Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
- Receive, sort and distribute mail as directed.
- Operate copier, office machines, etc., as directed.
- Operate computer as directed.
- Order supplies as directed.
- Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
- Other related duties and responsibilities that may become necessary or appropriate.
QUALIFICATIONS:
Certificates and Licenses:
A high school diploma preferred
Experience:
Experience in skilled nursing environment, or related health field, is preferred.
Other Specific Requirements
Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility.
Must be able to read, write, speak and understand the English language.
Must possess the ability to make independent decision when circumstances warrant such action.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.
Follows written and oral instructions.
WORK ENVIRONMENT:
- Works in resident areas, office areas and throughout the facility.
- Moves intermittently during working hours.
- Is subject to frequent interruptions.
- Works beyond normal working hours on weekends and holidays, when necessary.
- Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
- Subject to injury from falls, burns from equipment, odors and is exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.
- Subject to hostile and emotionally upset residents, family members, personnel, visitors, or others.
- Subject to exposure to infectious waste, diseases, and conditions, including Tuberculosis and the AIDS and Hepatitis B viruses.
PHYSICAL AND SENSORY REQUIREMENTS (with or without the aid of mechanical devices):
Possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
Operate computer, cellular telephone and facility telephone and paging systems.
Repetitive hand motion. Minimal lifting and carrying requirements.
Assist in the evacuation of residents during emergency situations.
See additional Activity Strength and Frequency Requirements Chart A.
ACKNOWLEDGMENT:
This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the facility, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.
I understand that signing this job description does not create a contract of employment, guarantee employment for any definite period of time, or in any way affect my employee-at-will status. I understand as an employee-at-will I may terminate my employment, or the company may terminate my employment, at any time, with or without cause and with or without notice.
I have read and understand this job description, and by my signature acknowledge that I am aware of the responsibilities and qualifications associated with this position.
_______________________________________ ______________________________
Printed Name Date
_______________________________________
Signature